GENKAI Retail Management


GENKAI Capital Management Co., Ltd. > Complaints and Inquiries

Complaints and Inquiries

We provide prompt and appropriate assistance to any of our customers who have complaints or consultations and make every effort to ensure your satisfaction. As part of these efforts, we have established the following reception counter for complaints and consultations.



1. Company Reception for Complaints and Consultations

Please contact us if you have any complaints or consultations regarding our company.


■GENKAI Capital Management Co., Ltd.

Shinnihon Building 3F, 2-4-22 Daimyo, Chuo-ku, Fukuoka City 810-0041
TEL : +81-92-739-2355
Reception hours : 9:30 a.m.-6:30 p.m. Monday through Friday (Excluding weekends and holidays)



2. Measures for Resolving Complaints and Disputes Related to the Financial Instruments and Exchange Business

In addition to our company reception in Section 1 above, complaints and disputes related to the financial instruments and exchange business (including Type II Financial Instruments and Exchange, investment advisory services, investment operations, and other related services) may also be resolved through the following organization.


■Financial Instruments Mediation Assistance Center (FINMAC) Specified Nonprofit Organization

2-1-13 Nihombashi Kayaba-cho, Chuo-ku, Tokyo 103-0025
TEL : +81-3-3667-8009

*FINMAC provides services for complaint handling and dispute resolution measures for matters (i) related to our company’s investment advisory services and investment operations under delegation from the Japan Investment Advisers Association (1-5-8 Nihombashi Kayaba-cho, Chuo Ward, Tokyo), and (ii) related to our company’s Type II financial instruments business under delegation from the Type II Financial Instruments Firms Association (2-11-2 Nihombashi, Chuo Ward, Tokyo), both of which we are a member of.



3. Complaint Handling and Dispute Resolution Measures Related to the Moneylending Business

In addition to our company reception in Section 1 above, complaint and dispute resolution related to the moneylending business may also be resolved through the following organization.


■Japan Financial Services Association, Money Lending Business Consultation and Dispute Resolution Center

3-19-15 Takanawa, Minato-ku, Tokyo 108-0074
TEL : +81-3-5739-3861